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Keyholder House Rules

Keyholder House Rules


All keyholders must present their ID to the concierge for admission to the premises. If a keyholder allows his or her ID to be used by a non-keyholder, the non-keyholder will be denied access and asked to vacate the premises of London House, and the keyholder whose card was used may face suspension or termination of their own Keyholder Status.


Keyholders are permitted to bring up to 3 guests per keyholder with them to London House at any time, other than were notified of a restriction (or charge) due to event capacity (or Saturday nights after 8pm), although please be aware that during very busy times we may have to restrict keyholder/guest access to certain areas. The maximum number of guests allowed per Couple Keyholder account on premises simultaneously is 4 guests. Your guests may not enter London House without being accompanied by the sponsoring keyholder. Keyholders may not be separated from their guests or allow their guests to remain when they leave. Keyholders are responsible for their guest’s behavior, and to ensure their guests abide by London House rules. Violation of guest policy rules may result in suspension or termination of your Keyholder Status.


We have no specific rules governing your attire. We simply require that keyholders dress respectfully to other keyholders (no political or religious slogans), are clean, in keeping with the area and activities in which they are engaged, and how they wish to be perceived by other keyholders. Certain club areas and special events call for a more, or less formal attire. We trust our keyholders to make sound judgement in this matter, but should a manager feel any keyholders attire is unbecoming of the environment, the keyholder may be requested to adjust their attire or leave the premises. The managers discretion in this matter is final, and non compliance may lead to suspension or termination of Keyholder Status. The policies surrounding required attire are subject to change at any time and if a change is made, keyholders will be notified via their email on file.


No keyholder or guest shall use, sell, purchase, consume, possess or otherwise distribute illegal substances or items, nor shall keyholders attempt to undertake any illegal business or unethical activities within London House premises or keyholder groups. Keyholders must not request illegal drugs, items, activities or otherwise from any other keyholder, guest or employee while on London House premises or in the immediate vicinity thereof. If any keyholder (or keyholders guest) engages in illegal activities and is proven to have done so, the keyholder(s) involved and/or guest will be removed from London House and the Keyholder Status of the sponsoring keyholder will be terminated without recourse, and the keyholder will be liable for their dues for the balance of the year.


We may occasionally close all or part of London House to keyholders and their guests for private functions, or for required maintenance, repair, safety or redecoration. When all or part of London House is closed, or where we need to limit facilities or services because we consider there may pose a health or safety risk to our keyholders, guests or staff, we will ensure that the area, facility or service is reinstated as soon as reasonably possible. We will send out an email to all active keyholder emails on file to notify our keyholders of any closures.


We may ask you to give your permission for London House to film, video or photograph you, keyholders of London House, events and activities for use in our Keyholder Status communications, advertising, promotions, public relations, and other commercial/business purposes. If you give permission for these recordings, you agree that we may use your name, image and (prior agreed) information, and you give your consent for us to publish any materials produced by London House, for keyholders, or for any purpose we deem necessary or reasonable, without your further consent. Additionally you agree to waive any right to receive payment or compensation from London House or any agent, representative or sponsor thereof, in connection with such publication and imagery.


We want all our keyholders and guests to relax and enjoy the facilities, events and activities at London House in total safety. Keyholders and their guests agree to observe and abide by London House rules and signage. If a keyholder or guest has an accident or suffers an injury at, or in the vicinity of London House, or Little House, please report this immediately to a keyholder of staff and always within 24 hours of the incident. This is both so we may assist the injured person, and is required information to comply with our health and safety policy and obligations, and for insurance purposes.


We request that all keyholders and their guests are respectful of our nearby residents by quietly entering or leaving London House properties.


No animals are permitted in any London House facilities, except for legally recognized and certified assistance dogs, or by prior arrangement for entertainment or educational purposes.


For keyholders safety, insurance and the protection of all patrons and staff, London House operates CCTV in many public areas. Footage is only reviewed to assist law enforcement, insurance agencies, the keyholders or staff in the event of any disputed incident.


No smoking (including e-cigarettes and vapes) is allowed inside the restaurant areas of London House at any time. London House has designated areas for smoking, and these can change at any time, at the discretion of management. Keyholders and their guests are required to respect the wishes of other keyholders and their guests with respect to smoking, and only use designated smoking locations. London House reserves the right to prohibit or limit smoking in any area at any time at its sole discretion.


Conduct unbecoming or prejudicial to the reputation and character of London House may result in suspension or termination of the keyholders privileges. Examples of which may include, but are not limited to, inappropriate, racial, violent, abusive or negative social behavior or sharing keyholder or London House activity with the media. Any keyholder whose rights are revoked on this basis will suffer a lifetime ban from all London House venues. A refund of the keyholder’s subscription will be at the sole discretion of London House, but is not the right of the keyholder. Every keyholder agrees to these rules upon acceptance of Keyholder Status, in perpetuity and unequivocally. If London House deems that a keyholder (or their guest/s) conduct, either inside or outside of the premises, is at its absolute discretion, contrary to the expectations of a London House keyholder, we are entitled to expel the keyholder (and guest/s) from the premises and suspend or terminate that keyholder’s Keyholder Status without being required to provide verbal or written justification to the keyholder or guest. This decision will be final if approved by the founders, upon consultation with the management.


A keyholder shall be entitled to all the rights and privileges of their particular tier of Keyholder Status, and all keyholders shall be bound equally by the London House rules. No keyholder has proprietary, equity, ownership, voting or special rights in any of the premises or in respect of London House properties.


All keyholders recognize the intellectual property of London House and cannot challenge or otherwise replicate any element of London House character or trademarks in any way, for any purpose. No keyholder shall use the names, designs, products, menu’s, colors, logos, trademarks, photographs, staff attire, or other identifying features of London House (the “London House Marks”) without obtaining clear and specific prior written approval from the founders of London House as to the specific use and time of use. You hereby expressly and unquestioningly recognize and agree that all London House Marks are the valid, unique and exclusive property rights of London House, its parent, associated businesses and relationships and/or subsidiary companies. Keyholders and their guests may not produce, use or create, or authorize others to produce, use or create, the London House Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, promotions, invitations, e-mail messages, event concepts, etc.) that utilize or closely replicate the London House Marks without express prior written consent from the founders of London House.


Keyholders choosing to use of any and all of the gym, fitness or wellness equipment, areas and/or facilities available at a London House premises do so entirely at their own risk. Keyholders are not permitted to bring guests to the gym, fitness or wellness areas and/or classes available at London House. Orientation sessions explaining how to safely and properly use the gym, wellness and fitness equipment are available upon request. You hereby agree not to use any equipment or facilities at London House unless you are totally satisfied that you are competent to do so in a safe and proper manner, and agree not to hold London House accountable for any accident, injury or damage caused to you, other keyholders or your property as a result of using any of the facilities in London House. You also agree to complete a statement confirming that you are in good health and fit-state to use our fitness, wellness, and gym equipment. Every keyholders’ personal health and safety and the safety of those around them are the responsibility of the keyholder and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through the unsafe, improper or impaired use of the equipment or facilities (including whilst under the influence of alcohol or medication) or your failure to declare a medical condition in your Keyholder Status application or health declaration.


On occasion, we may permit keyholders to receive personal post and packages to London House, with prior written permission (email from management will suffice). In these circumstances any post sent to the London House is entirely at the keyholder’s risk and London House cannot be held liable for any loss, damage or destruction of any post or package. If any customs, duties or handling charges are due, the keyholder will pay these promptly, either in advance of the package arriving or at the time of collection. Failure to pay any charges will result in a $50 administration charge, along with the amount ‘out of pocket’ to London House, and will appear on your monthly statement as such. Additionally, our concierge will be happy to post mail for keyholders, but not packages. Mail would include, but is not limited to, legal or business documents, single personal correspondences and postcards, but does not include multiple items of unreasonable quantity, such as a business mail-out.


London House accepts absolutely no liability for items brought into, and/or left at London House properties on purpose or by accident. London House, its employees, founders and directors and/or agents shall not be held liable to any keyholder or guest for any loss, damage or injury suffered by themselves, or their personal or business property however caused, save in respect of death or personal injury to a keyholder or guest if a court of law decrees the cause to be by negligence of London House or its employees. This is not intended to affect any statutory rights of a keyholder or guest that they may have under Florida law, that we cannot legally restrict or exclude.


Any dispute which is unable to be resolved between management and the keyholder will be referred to the founders, whose decision shall be final and without further right to appeal. These rules shall be governed and construed in accordance with Florida Law and each keyholder agrees to submit to the exclusive jurisdiction of the courts of Florida.


London House reserves the right to change London House rules from time to time, by displaying notification of the change on our website, and in written correspondence to all affected keyholders. The current version of London House rules are displayed on our website, and available upon request through the concierge at London House, or by emailing your request to ‘’


In the first instance we recommend you email’ and one of our team will respond quickly. You may also call the Keyholder Status office or visit London House premises and speak directly to the concierge or manager on duty. If your correspondence is of a private or sensitive nature, please request the general manager contact you directly, or in extremely sensitive matters, one of the founders.

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